The Department of Health Regulatory Services has closed its customer service desk at Government Administration Building, with effect from today (Monday, 20 September 2021). For applications, complaints and enquiries, including the Premium Payment Assistance Program (PPAP), the Department encourages customers to use electronic mediums such as email and telephone. Hard copies of the forms may be placed in the Drop Box at the GAB. Persons with matters relating to health insurance should email hic@gov.ky. Additional information on health insurance, as well as health practice and health facilities matters is available from the DHRS website www.dhrs.gov.ky.