The Cayman Islands Postal Service (CIPS) advises customers that, effective 1 July 2026, it will temporarily suspend acceptance of postal items containing goods destined to European Union (EU) countries. The temporary suspension is due to the implementation of new European Union destination duty requirements that have recently come into effect.
The duty requirements vary across European Union member states. As a result, the Cayman Islands Postal Service and its technology providers are in negotiations with each destination to establish the necessary arrangements for implementation. As a result, the CIPS will temporarily suspend acceptance of postal items containing goods to EU destinations from 1 July 2026 until the relevant agreements have been put in place.
Customers sending documents to EU destinations will not be affected by this temporary disruption to services.
The suspension of services is only relating to parcels that contain goods or merchandise. The CIPS anticipates resuming acceptance of postal items containing goods destined to EU countries with a phased approach, as each destination’s agreement is put in place. Further updates will be provided as service options reopen.
During this temporary suspension of services, the CIPS encourages all customers who need to send goods to EU destinations after 1 July 2026 to make alternative arrangements until postal acceptance resumes.
The CIPS apologises for any inconvenience and thanks customers for their patience and understanding as it works with its service partner to meet the new destination requirements. For questions or assistance, customers may contact the Cayman Islands Postal Service Customer Care team at CIPSCustomerCare@gov.ky. To stay connected with the Ministry of District Administration & Home Affairs, follow us on social media (@mdahacayman) or visit our website at https://www.gov.ky/mdaha/.