The Department of eGovernment (eGov) is urging residents who use a candw.ky email address to update their eServices Sign In account ahead of the discontinuation of the candw.ky email service mid-September.
The Utility Regulation and Competition Office (ofReg) has approved a phased closure of the candw.ky email service. Under the approved timetable, candw.ky accounts are due to stop receiving new emails from mid-September. These dates depend on Flow meeting its notification and migration obligations and may move if those obligations are not met. Residents are encouraged to act now rather than wait.
eServices Sign In uses the email address held on an account to send password reset links, verification codes and service notifications. If a candw.ky mailbox stops receiving mail, account holders may be unable to reset a password or recover access to government services online.
Account holders can sign in at https://my.egov.ky/c/portal/login, open their profile and change the email address. A one-time passcode (OTP) will be sent to the new email address; entering it confirms the change and updates the email immediately. eGov also encourages account holders to add a mobile number and, if they have one, link their eID card as a backup recovery method.
Residents who need help updating their account can contact the Department of eGovernment at +1 (345) 244-3621 or eservices@gov.ky.
For more information on managing an eServices Sign In account, visit: https://support.gov.ky/